1. Introduction

• About Zoom Santa: Zoom Santa connects families, children, and individuals with Santa Claus through live video calls on the Zoom platform. We are committed to ensuring that your privacy is respected and protected while using our services.
• Commitment to Privacy: This Privacy Policy explains how we collect, use, share, and protect your personal data when you use Zoom Santa services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Depending on how you interact with Zoom Santa, we may collect the following types of information:

• Personal Information: When you book a session with Zoom Santa, we may collect your name, email address, and phone number to process your booking, send confirmations, and contact you if needed.
• Session Details: We collect information related to the Zoom meeting, such as the scheduled time, session ID, and other metadata about the meeting.
• Children’s Information: During the Zoom Santa session, we may ask for the names, ages, and interests of children participating in the call, as this information helps Santa personalize the experience. This data is used only for the purpose of making the interaction special.
• Video and Audio: Zoom Santa involves live video calls, and we may collect video and audio from your session to facilitate the interaction. These recordings may be temporarily stored for service improvement purposes or to resolve any technical issues, but they will not be used for marketing purposes unless explicit consent is obtained.
• Payment Information: If applicable, payment information for booking a session (credit card, payment provider details) is collected via secure payment processors. We do not store your payment details; they are handled by third-party payment processors.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Your personal and session details are used to process your booking, schedule the Zoom call, and ensure that the session goes smoothly.
• Personalization of the Experience: Information about the participants (e.g., names, interests, or favorite activities) is used to customize the interaction, making the experience more enjoyable and personal for children.
• Communication: We may use your contact information to send booking confirmations, reminders, updates, or messages about your Zoom Santa session.
• Improving Our Services: We may use data to improve our service quality, resolve technical issues, and enhance the overall user experience for future sessions.
• Legal and Compliance: We may use your information to comply with legal obligations or to enforce our terms and conditions.

4. How We Share Your Information

• Third-Party Service Providers: We may share your personal information with third-party service providers to process bookings, payments, or help deliver the Zoom Santa sessions. These service providers are contractually obligated to handle your data securely and only for the purposes specified.
• Law Enforcement: We may disclose personal data to law enforcement agencies if required by law, regulation, or legal processes such as subpoenas or court orders.
• Aggregated Data: We may share anonymized or aggregated data for statistical analysis, operational improvements, or service reporting purposes. This data will not identify individual users.

5. Data Retention

• Retention Period: We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy, or as required by law.
• Session Recordings: Any video or audio recordings from Zoom Santa sessions may be temporarily stored for quality assurance or troubleshooting, but we will delete these recordings once they are no longer needed. We will not use these recordings for marketing or promotional purposes without obtaining explicit consent.

6. Data Security

• Security Measures: We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, or disclosure. This includes encryption, secure transmission protocols, and restricted access to sensitive data.
• Zoom Platform Security: We rely on the security measures provided by Zoom for video conferencing, which includes end-to-end encryption for video calls and other security features provided by the platform.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access and Correction: You may request access to the personal data we hold about you and request corrections if it is inaccurate or incomplete.
• Opt-Out of Communications: You may opt-out of receiving marketing emails, reminders, or promotional communications by following the unsubscribe instructions in those messages or by contacting us directly.
• Data Deletion: You may request the deletion of your personal information, subject to legal obligations or operational needs (e.g., to complete a transaction or resolve disputes).
• Withdraw Consent: If we rely on your consent to process certain data (e.g., recording video calls), you can withdraw that consent at any time by contacting us.

8. Cookies and Tracking Technologies

• Cookies: We may use cookies to enhance your experience on our website, such as remembering your booking preferences or language selection. You can manage cookies through your browser settings.
• Zoom Tracking: Zoom may use cookies and tracking technologies to manage the video call experience, and Zoom’s own privacy policy will apply to the use of their platform.

9. Children’s Privacy

• Parental Consent: Our services are designed to be family-friendly, but children’s information is only collected with parental or guardian consent. If you are booking a session for a child, you are responsible for ensuring that the data provided is accurate and for managing any consent required.
• No Collection of Sensitive Information: We do not collect sensitive personal data from children during Zoom Santa sessions unless it is necessary for the personalization of the experience (e.g., a child’s name and age).

10. Changes to This Privacy Policy

Policy Updates: We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or practices. Any changes will be posted on this page with an updated effective date.